HELP & FAQ
Questions, answered.
Can't find what you need? Contact our team — a real person will reply.
GETTING STARTED
What's the difference between Aura, Himr and Herr?
They're three dating apps on one platform. Aura is universal and
open to all; Himr is for men seeking men; Herr is for women
seeking women. Same account, safety and community underneath —
each with a home designed for who you're looking for.
Do I need separate accounts for each app?
No. Sign in with the same phone number on any app and your
profile, matches and settings follow you. You can choose which
apps your profile appears in, with clear consent.
Is there an age requirement?
Yes — you must be 18 or older. We verify your date of birth
during sign-up, not just a checkbox.
SAFETY & PRIVACY
Can people see my exact location?
Never. We only show approximate distance in bands like "Under 1
km" or "1–3 km" — no live map and no pins. You can also hide
your distance completely.
How does verification work?
There are three distinct levels: phone (SMS code), photo (a live
selfie matched to your photos), and ID (a secure government-ID
check). Each shows a specific badge so others know exactly
what's been confirmed. Your ID is never displayed.
What happens when I block or report someone?
Blocking is instant and applies across all three apps. Reports
are reviewed by trained moderators. Both are always free and
always available — never behind any wall.
MATCHING & MESSAGING
What is an Intro Request?
In Around You, you can send one short message to say hello
before matching. They're limited daily to prevent spam, and the
recipient can accept, decline, block or report. A full
conversation only opens if they accept.
Is there a limit on likes or messages?
No commercial limits. Likes, matches and messaging are open. We
only apply technical limits to stop spam and abuse — described
in plain safety terms, never as a paid upgrade.
Does it cost anything?
The apps are free to download and use — creating a profile,
matching and messaging cost nothing.